Refunds & Returns Policy

Product Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange on any items.  

Gift Vouchers are non-refundable.

If you receive a damaged book or product simply send us a photo and we will either refund or send out a replacement

A refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Retreat Refunds

Deposits

All deposits are non-refundable for our Retreats.

However we usually have a Waitlist for our Retreats and if we can replace you with another attendee prior to the Retreat we can refund your deposit minus an administration fee. 

Please note that all payments for our retreats are non-refundable once the final payment is made, which is due approximately 1 month prior to the retreat start date.

Retreats Abroad

If you wish to cancel your reservation before the final payment is made, we will do our best to refill your spot from our waitlist. However, please be aware that due to rising flight costs closer to the retreat date, it may not always be possible to find a replacement.

We appreciate your understanding and encourage you to consider travel insurance to protect your investment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Refund Policy for Find Your Flow: Live Well with Parkinson’s Online Course

We understand that life can change and plans sometimes need to be adjusted. That’s why we offer a full refund for the Find Your Flow: Live Well with Parkinson’s course at any time before the course begins.

However, once the course starts and the Zoom links for the daily Qi Gong classes have been sent, we are no longer able to offer refunds.

This policy ensures we can maintain the integrity and intimacy of the live experience, while also honoring the energy and preparation that goes into supporting every participant.

Need help?

Contact us at  joanne@joannefaulkner.ie for questions related to refunds and returns.